Frequently Asked Questions

Everything you need to know about your IDEO U experience.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location, typically ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping fees and import duties are calculated at checkout based on your specific destination.

How can I contact customer support?

Our support team is available via live chat on our website or through email at [email protected] from Monday to Friday, 9 AM to 5 PM PST.